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Questions and Answers
A voucher is a unique code representing a specific monetary value that can be redeemed to top up your account balance.
Please check your Spam or Junk folder. If the email isn't there, contact us via live chat or Telegram bot.
Requests submitted on weekends may take up to 24 hours to process.
The voucher code and activation instructions will be sent to your email within 15 minutes (up to 3 hours) after successful payment.
Vouchers are non-refundable.
If you experience any issues with voucher activation, please contact us via live chat or Telegram bot.
Weekend requests may be processed with a delay of up to 24 hours.
Payment may be temporarily unavailable due to technical issues. If you are not redirected to the payment form, please try again later.
If the payment was completed but your balance wasn't updated, contact us via live chat or Telegram bot — we'll help you resolve the issue promptly.
A payment receipt is generated in your mobile banking app used for the transaction.
The receipt shows the transaction amount and the account used for payment (see ‘Payment Details').
Once your account balance is successfully topped up, you'll receive a confirmation email.
If funds were debited but not credited, please wait up to 2 hours. If the balance still hasn't updated, contact us via live chat or Telegram bot — we'll assist you immediately.
Live chat on our website: https://uniuni.market
Email: support@uniuni.market
Telegram bot: https://t.me/uniuni_market_support_bot