A voucher is a unique code representing a specific monetary value that can be redeemed to top up your Roblox account balance.

What if I haven't received the voucher email?

Please check your Spam or Junk folder. If the email isn't there, contact us via live chat or Telegram bot. Requests submitted on weekends may take up to 24 hours to process.

How do I receive the voucher after payment?

The voucher code and activation instructions will be sent to your email within 15 minutes (up to 3 hours) after successful payment.

Can I get a refund for the voucher after purchase?

Vouchers are non-refundable. If you experience any issues with voucher activation, please contact us via live chat or Telegram bot. Weekend requests may be processed with a delay of up to 24 hours.

What if the payment is canceled for technical reasons?

Payment may be temporarily unavailable due to technical issues. If you are not redirected to the payment form, please try again later. If the payment was completed but your Roblox balance wasn't updated, contact us via live chat or Telegram bot — we'll help you resolve the issue promptly.

How can I get a payment receipt?

A payment receipt is generated in your mobile banking app used for the transaction. The receipt shows the transaction amount and the account used for payment (see ‘Payment Details'). Once your Roblox balance is successfully topped up, you'll receive a confirmation email from Roblox. If funds were debited but not credited, please wait up to 2 hours. If the balance still hasn't updated, contact us via live chat or Telegram bot — we'll assist you immediately.