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Questions and Answers
A voucher is a unique combination representing a monetary value that is credited to your account balance upon activation.
Check your Spam folder. If the email is not there, contact us via support chat or Telegram bot.
Requests submitted on Saturdays and Sundays may be processed with a delay of up to 24 hours.
The voucher and activation instructions will be sent within 15 minutes (up to 3 hours) after payment to your email.
Vouchers are non-refundable.
If you encounter difficulties activating the voucher, contact us via support chat or Telegram bot.
Requests submitted on Saturdays and Sundays may be processed with a delay of up to 24 hours.
Payments may be unavailable due to technical reasons. If redirection to the payment form does not occur, try again later.
If the payment was made but your Steam balance has not changed, contact us via support chat or Telegram bot — we'll help resolve the issue quickly.
The payment receipt is generated in the mobile banking app used for the transaction.
The receipt shows the transaction amount and the account/email to which the funds were transferred (see 'Payment Purpose').
Funds credited to the Steam account will trigger a notification to the linked email about successful top-up.
If funds were debited but not credited — wait: total processing time may take up to 2 hours. If after that the funds still do not appear, contact us via support chat or Telegram bot — we'll help resolve the issue quickly.
Online chat on the website: https://uniuni.market
Email: support@uniuni.market
Telegram bot: https://t.me/uniuni_market_support_bot