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Questions and Answers
A voucher is a unique code representing a monetary value that is credited to your account balance upon activation.
Check your Spam folder. If the email isn't there, please contact us via support chat or Telegram bot.
Requests submitted on Saturdays and Sundays may be processed with a delay of up to 24 hours.
The voucher and activation instructions will be sent within 15 minutes (up to 3 hours) after payment to your email.
Vouchers are non-refundable.
If you encounter issues activating the voucher, please contact us via support chat or Telegram bot.
Requests submitted on Saturdays and Sundays may be processed with a delay of up to 24 hours.
Payments may be temporarily unavailable due to technical issues. If you are not redirected to the payment form, please try again later.
If the payment was made but your Razer Gold balance hasn't changed, contact us via support chat or Telegram bot — we'll help resolve the issue quickly.
The payment receipt is generated in your mobile banking app used for the transaction.
The receipt contains the transaction amount and the account or email where the funds were sent (see 'Payment Details').
You'll also receive a notification confirming the successful top-up of your Razer Gold account via the linked email address.
If the funds were debited but not credited — please wait up to 2 hours for processing. If the balance still hasn't updated after that, contact us via support chat or Telegram bot — we'll help resolve the issue quickly.
Online chat on the website: https://uniuni.market
Email: support@uniuni.market
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