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A voucher is a unique code representing a specific monetary value that is credited to your account upon activation.

Check your Spam folder. If the email isn't there, contact us via live chat or Telegram bot.

Requests submitted on weekends may take up to 24 hours to process.

The voucher and activation instructions will be sent to your email within 15 minutes (up to 3 hours) after payment.

Vouchers are non-refundable.

If you experience any issues with voucher activation, contact us via live chat or Telegram bot.

Weekend requests may be processed with a delay of up to 24 hours.

Payment may be temporarily unavailable due to technical issues. If you are not redirected to the payment form, try again later.

If payment went through but your balance hasn't updated, contact us via live chat or Telegram bot — we'll resolve the issue promptly.

The receipt is generated in your bank's mobile app used for the transaction.

The receipt shows the transaction amount and the account used for payment (see 'Payment Details').

Balance top-up confirmation will be sent to your email.

If funds were deducted but not credited, wait up to 2 hours. If still not credited, contact us via live chat or Telegram bot — we'll assist immediately.

Live chat on our website: https://uniuni.market

Email: support@uniuni.market

Telegram bot: https://t.me/uniuni_market_support_bot