Question 1

What if the payment fails due to technical reasons?

Accepted Answer

Payment may be temporarily unavailable due to technical issues. If the payment form does not load, try again later. If the payment was made but your balance has not updated, contact us via live chat or Telegram bot — we will help resolve the issue promptly.

Question 2

How can I get a payment receipt?

Accepted Answer

The receipt is generated in your bank's mobile app used for the transaction. The receipt shows the transaction amount and the account to which you transferred funds (see 'Payment Details'). Balance top-up confirmation is sent to your email. If the funds were deducted but not credited, please wait up to 2 hours. If your balance still hasn't updated, contact us via live chat or Telegram bot — we will assist immediately.

Question 3

How can I contact support?

Accepted Answer

Live chat on our website: https://uniuni.market Email: support@uniuni.market Telegram bot: https://t.me/uniuni_market_support_bot